Legal Address: Finance Plaza,
High-Tech Industrial Development Zone,
Zhengzhou City, Henan Province,China
You can contact us by filling in the information below, the official service consultant
will contact you within 12 hours, please keep the phone open.
FAQ
Q1: Are you a manufacturer or trading company?
A: We are a professional manufacturer of non-powered playground and amusement park equipment with over 20 years of experience. Our factory is located in Zhengzhou, China, integrating design, production, installation, and after-sales service.
Q2: Can you provide customized design for our park?
A: Absolutely. Carnee Rides offers one-stop design and manufacturing solutions. Simply share your site layout, dimensions, and theme ideas — our design team will create a 3D plan and customized playground design to fit your needs and budget.
Q3: What is your main product range?
A: Carnee Rides specializes in designing and manufacturing a wide range of non-powered amusement equipment, including:
Rainbow Slides, Sliding Worlds, Trampoline Clouds, Sky Walks, Flying Sky Castles, Large-Scale Climbing Structures, Super Slides, Net Play Series, Water Play Series, Adventure and Challenge Courses, Rock-Climbing Walls, Swings, Seesaws, and more.
Q4: How long is your production time?
A: Normally, production takes 15–30 working days depending on order size and customization requirements. For large park projects, our project manager will provide a detailed schedule.
Q5: What certifications do your products have?
A: Our products meet international quality and safety standards with CE, TUV, ISO9001, and SGS certifications. All materials are environmentally friendly and comply with European and American standards.
Q6: Do you provide installation service?
A: Yes. We provide on-site installation guidance or technical training for your team. Our engineers can travel abroad if needed to ensure proper setup and safety compliance.
Q7: What is the warranty period for your equipment?
A: We offer a 1-year free warranty and lifetime maintenance support. During the warranty period, if any quality issue occurs, we provide free parts replacement and professional technical assistance.
Q8: How do you package and ship the equipment?
A: All components are packed with protective film, foam, and strong wooden or steel frames. We arrange sea, land, or air shipment according to your location and delivery time requirements.
Q9: How can I make payment?
A: We accept T/T (bank transfer), Western Union, and L/C. For large projects, payment terms can be discussed based on the project schedule.
Q10: How do you ensure product quality?
A: Every project follows strict quality control procedures — from raw material inspection to final assembly and test installation. Our QC team ensures each piece meets safety standards before shipment.
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